Terms and Conditions for Traventure Platform
Introduction
Welcome to Traventure, the leading platform for organizing trips and tours within the Kingdom of Saudi Arabia. We strive to introduce you to the beauty and diversity of our nation through innovative and unique travel experiences.
Traventure is more than just a website; it is a comprehensive platform that combines two distinct brands: “Tourism Experience Makers” and “Journey of Life.” Through these brands, we offer meticulously designed tourism programs to suit various preferences, focusing on showcasing the Kingdom's beauty, rich heritage, and promoting domestic tourism.
At Traventure, we aim to be your trusted partner in delivering exceptional travel experiences, leveraging our extensive expertise and passion for providing the best tourism services with the highest standards of quality and excellence.
Join us to discover Saudi Arabia like never before with Traventure.
Our Vision
To elevate the concept of tourism to a new level of excellence, where we believe travel is not just about movement but about creating memories and enriching lives.
Our Mission
To provide innovative tourism solutions, comprehensive services, and exceptional support that meet the aspirations of travelers worldwide, while maintaining the highest standards of quality and transparency.
Definitions
•Traventure: Refers to the website and services provided by its owning entity, which is licensed and approved by the Ministry of Tourism (License No. 73104154) and the Ministry of Commerce in the Kingdom of Saudi Arabia. Traventure specializes in offering integrated travel and tourism solutions.
•User: Any individual or entity using the website, its applications, or any of Traventure's services, including browsing content, making bookings, or benefiting from offered deals and services.
Acceptance of Terms
By using Traventure's website or any of its services, the user acknowledges having read and understood these terms and conditions and agrees to comply with them, as well as with the approved Privacy Policy.
Booking Services
1. Prices and Availability:
•All prices and services displayed on the Traventure platform are subject to change or cancellation at any time without prior notice.
•Prices are influenced by variable factors such as service availability, provider policies, and peak periods and may be adjusted accordingly.
2. Booking Confirmation:
•A booking is considered final and confirmed once the payment process is successfully completed through the platform's electronic payment gateway and upon receiving an official confirmation via email or any other approved communication method from Traventure.
3. Payment Methods:
•Payments are accepted through the specified methods on the platform, including credit cards or bank transfers.
•All payments are subject to verification by the bank or authorized financial institution.
•The platform is entitled to receive the full payment amount as specified without bearing any bank fees or commissions. The user assumes responsibility for any transfer fees or additional charges incurred during financial transactions.
4. Cancellation Policies:
•Once payment is completed, the paid amount is non-refundable due to the platform’s upfront payments to service providers, such as fees for planned destinations and other trip-related expenses. However, exceptions may be made in specific cases at the platform's discretion, allowing refunds for certain trips with a 15% administrative fee deduction. It is not permitted to cancel a trip and request its value to be transferred to another trip.
•All cancellation or modification requests are subject to the terms and conditions of the service providers, which may include additional fees or penalties. Users are responsible for reviewing the cancellation and modification terms attached to each service before completing the booking.
•Traventure reserves the right to cancel a booking without liability if the user provides misleading or inaccurate information during the booking process.
5. Responsibility for Submitted Information:
•Users are fully responsible for the accuracy and validity of all information provided during the booking process.
•The user assumes full responsibility for any legal or financial consequences arising from providing inaccurate or misleading information.
6. Intellectual Property:
•All content, including texts, images, trademarks, and designs on the platform, are the exclusive property of Traventure and are protected by intellectual property laws. Reuse or distribution without prior written consent is prohibited.
•Access to the platform does not grant the user any ownership rights or implied licenses to use the content.
7. Force Majeure:
•Traventure reserves the right to modify or cancel a booking in cases of force majeure beyond its control, such as natural disasters, strikes, health crises, or other exceptional circumstances that affect the execution of services. In such cases, Traventure will not be liable for any losses or delays resulting from these events.
•Regarding payments, a full refund may be provided in the event of a booking cancellation due to force majeure. Alternatively, the financial balance of the paid amount will be adjusted so that each party bears part of the costs, reflecting the actual expenditures on pre-arranged expenses.
8. Eligibility and Responsibility:
•Access to Traventure and its services is only available to legally competent adults capable of entering into contracts. Children are not permitted to use the platform or make bookings directly.
•For trips involving children, one of the parents or the legal guardian must be present with the child throughout the trip. The parent or guardian assumes full responsibility for the child's care and safety during the trip, including compliance with all safety instructions and services provided.
9. Disclaimer of Liability for Risks in Land and Sea Trips:
Traventure confirms that it takes the necessary and customary precautions to organize and protect clients during land, desert, and sea trips, implementing all possible measures to ensure their safety. However, the client acknowledges that such trips carry potential and unforeseen risks, and the platform is not responsible for damages arising from these risks, including but not limited to:
In Land and Desert Trips:
•Encounters with predators or poisonous animals.
•Exposure to harsh weather conditions such as heatstroke or dehydration.
•Incidents beyond control despite reasonable efforts to secure the trip.
In Sea Trips:
•Accidents such as drowning or injuries during swimming or other water activities, even with professional divers or swimmers as part of the preventive measures.
•The impact of sudden or unexpected weather conditions during the trip.
The client acknowledges, at the time of booking such trips, that they are fully aware of the risks and possibilities associated with them and assumes full responsibility for these risks. Traventure reserves the right to refuse any claims for compensation for damages arising from the aforementioned risks if all necessary and customary safety measures were taken to protect the clients.
10. Verification Requirements for Sea Trips:
Traventure is committed to ensuring that all sea trips comply with relevant regulations and legal requirements. Therefore, all users are required to submit a clear copy of their national ID, residency permit, passport, and entry visa before the trip date. All documents must be valid, unexpired, and contain the necessary details to verify the user's identity.
The client is responsible for ensuring that:
•Their national ID, residency permit, passport, and entry visa are valid and unexpired.
•Their record is free from any service suspensions, travel bans, or other official restrictions that could hinder the booking or enjoyment of the service.
Failure to comply with these requirements gives Traventure the right to refuse service or cancel the booking without liability for any associated costs or consequences.
11. Policies and Code of Conduct for Traventure Trips:
At Traventure, we are dedicated to providing unique human experiences that enhance individual awareness and enrich communities. To ensure a pleasant and safe environment for all, we have established guidelines and policies aimed at maintaining cooperation and respect during the trips.
•Respect for Values and Principles:
It is not allowed to engage in political, religious, sectarian, or racial discussions, ensuring a harmonious and conflict-free environment. Participants are encouraged to refrain from any actions or words that may provoke disturbances or disagreements.
•Side Activities and Marketing:
Participants are not allowed to organize side activities, additional events, or promote personal or third-party products or services during the program unless prior approval is obtained from Traventure management.
•Maintaining Cleanliness and Safety of the Venue:
All participants must maintain the cleanliness and safety of the visited sites. If a participant causes damage to the site, they will be fined and will be responsible for the full cost of repairs.
•Adherence to Appropriate Appearance:
Please select attire that is suitable for the nature of the trip and reflects respect for the local culture and the type of activity.
•General Etiquette:
Adherence to general decorum, respectful dialogue, and respect for others' privacy is mandatory, including interactions with the opposite gender in a polite and respectful manner. Some Traventure trips include mixed-gender participants, and adherence to dignified and civilized conduct is required.
•Respect for Local Cultures:
Respect for the customs and traditions of the communities visited is essential, as well as a culturally sensitive approach to their environment and social practices.
•Responsible Conduct:
Any misconduct, violation of others' rights, or breach of trip ethics will lead to appropriate legal actions, including reporting to the relevant authorities. Individuals who breach these ethics will be prohibited from participating in any future Traventure trips.
•Cooperation with Management:
Participants must adhere to all instructions from the trip guide or crew to ensure the program runs smoothly and safely. Any inappropriate behavior or incidents during the trip must be reported to the management immediately.
•Personal Responsibility:
Participants are fully responsible for their personal belongings. Traventure disclaims any liability for the loss or damage of property. Participants are advised to follow security and administrative guidelines to protect themselves and their belongings.
•Commitment to Contracts and Requirements:
All participants implicitly agree to comply with all terms and conditions upon booking. Traventure reserves the right to modify these policies when necessary and will notify participants of any updates.
•Fostering a Collaborative Spirit:
We encourage participants to maintain a positive spirit and cooperate with others to ensure a memorable and inspiring experience for all.
12. Membership and Promotional Offer Policy:
•Promotional offers are subject to their own terms and conditions, which will be announced when the offer is launched.
•Traventure reserves the right to suspend or cancel memberships or promotional offers if any violations of the terms and conditions are found.
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Privacy Policy for the "Traventure" Website
Introduction:
At "Traventure," we are committed to protecting your personal data and ensuring it is handled in compliance with the highest privacy standards. Since payment processing and customer data management are conducted through the "Salla" platform, a well-known and trusted electronic platform in Saudi Arabia, "Salla" is primarily responsible for collecting, processing, and securing your data in accordance with its policies and standards. This policy outlines how your data is used through our services, in collaboration with "Salla."
1. Data Controller:
Since data registration and processing are handled through the "Salla" platform:
•"Salla" is the entity responsible for collecting and processing customer data related to payments and associated services.
•You can view "Salla's" privacy policy on its official website to learn more about how your data is managed.
2. "Traventure's" Role in Data Management:
•At "Traventure," we only collect the basic data required to provide our services, such as booking details and trip type, excluding data required for sea trips as mentioned earlier.
•We do not store sensitive information, such as payment card data, as it is managed directly through the "Salla" platform.
3. Information We Collect:
A) Information Provided via "Salla":
•Registration data: such as name, email address, and phone number.
•Booking data: related to the services you select through the "Traventure" website.
•Payment data: managed exclusively by the "Salla" platform, and we do not store any banking or payment card details.
B) Information Related to Services:
•Data related to your trips and travel preferences, which help us offer personalized services.
4. Role of the "Salla" Platform in Data Protection:
•"Salla" provides advanced security measures to protect your data during payment and processing transactions.
•For more information about "Salla's" security and privacy policies, please visit their official website.
5. User Responsibilities:
•The user is responsible for ensuring that the data provided is accurate and up to date, including data registered through "Salla."
•If you have any inquiries regarding data processing, you can contact the "Traventure" support team.
6. Privacy Policy Updates:
Since "Traventure" relies on the "Salla" platform, any changes to "Salla's" privacy policies may affect how your data is processed. We will make every effort to notify you of any significant changes to how your data is managed through our website.
7. Communication and Support:
For any inquiries or complaints, you can contact us via email, phone, or through any other communication method we will specify later.
